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ENGAGE WITH YOUR CUSTOMERS AND STAKEHOLDERS
 Engaging with your customers
Whats the Point  Living Proof  How to do it
 Whats the point?

You can retain and attract customers by demonstrating your own operating environmental improvements and by offering ‘green’ products and services. 

 Why?
 
  • Climate change and other environmental issues like pollution, rising food and fuel prices are on many people’s agendas – some of these will be your customers.
  • There has been a huge increase in the media coverage of environmental issues and consumers and businesses are looking for new ways to become ‘green’.
  • People like to do business with people who share their values.
 
 Extra benefit to your company

 

  • By engaging with your customers you will identify new business opportunities.
  • Your customers are your best advocates – they will recommend you to others.
  • You will improve your reputation in the local and business community by being seen to be actively involved and engaged
 
 Download the how-to guide in Full
 Each 'How-To' briefing is available in pdf or word formats. To read the PDF document with a screen reader please link to the Access Adobe website which provides useful tools and resources. Adobe also has a free online conversion tool for PDFs.
 PDF Icon  PDF file Engage with your customers and stakeholders.pdf
size 160kb
 Word Icon  Word file Engage with your customers and stakeholders .doc
size 135kb
The Practice Journey
© Small Business Consortium 2008